Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. The are as follows:
1. Gift cards
2. Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
1. Book with obvious signs of use
2. CD, DVD, VHS tape, or software that have been opened.
3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
4. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
To return a product, you must request a Return Merchandise Authorization (RMA). This can be done by emailing us at hello@soldertraining.com for the request. Please include the Order Number and the names of the items you are requesting be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your bank regarding the account. Then contact your credit card company, as it may take some time before your refund is officially posted. This can be up to one to two weeks.

If you’ve done all of this and you still have not received your refund yet, please contact us at
hello@soldertraining.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@soldertraining.com for an exchange request approval.

Upon receiving approval for the exchange, items can be sent to:

Soldertraining, Inc.
Attn: Exchanges
8025 South Willow Street, Bldg II, Unit 208
Manchester, NH 03103

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Soldertraining, Inc.
Attn: Returns
8025 South Willow Street, Bldg II, Unit 208
Manchester, NH 03103

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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